How to Handle Customer Complaints Properly to Build Business

No business likes to get complaints. However, we have to accept the fact that complaints will happen. Customers may complain about our products, service, or may simply be confused about an issue.

Is the customer always right? No. But the customer is still the customer and deserves our best efforts to make him or her happy. While a few customers may be chronic complainers or trying to take advantage of the system, the vast majority are simply looking for a solution to some problem they have encountered with our business.

Handle Complaints Quickly

How important is it to properly handle complaints quickly? One statistic often quoted is that 70% of customers will return if their complaint is ultimately handled satisfactorily, but 95% will return if the complaint is resolved quickly. While this is, of course, a simplification, it stands to reason that a customer whose complaint we handled quickly should be much more impressed with our business, more likely to believe that we are concerned with customer satisfaction and, thus, more likely to return. And what is that customer worth to us over a period of time? The lifetime value of that customer to our business can be substantial.

Since speed of response is important, we must first empower your employees to handle complaints. If our front-end employees have to call a manager for a complaint to be handled, we have just increased the time cost to the complaining customer. We have also increased the emotional cost to the customer by suggesting that the problem must be handled at a higher level. And we have increased the possibility that the complaint will not be handled on the spot (i.e., the customer may not be willing to wait to talk to the manager). This also puts our employees in a difficult position since they must take the brunt of complaints from customers while being powerless to do anything about these complaints themselves.

Training Is Essential

Thus empowering our employees to handle complaints, following certain guidelines, can greatly improve the situation. However, empowerment is not enough. Employees must first be properly trained. There is a natural human tendency when faced with a complaint to become defensive, to offer explanations rather than solutions and to focus on immediate cost savings rather than the long-term or lifetime value of the customer to the business. Here are a set of steps that your employees can follow when handling complaints to help satisfy and keep your customers:

  • Don’t take it personally – the complaining customer is not angry with you.
  • Don’t argue with the customer, become defensive or try to explain the situation. Listen to him or her.
  • Make sure your first statement in response is something that addresses the problem or shows empathy such as: “I’m sorry that you had this problem.” “I can see why you would be upset.” “Let’s see how we can fix this situation.”
  • Don’t admit wrongdoing (unless it is obviously your mistake). This can be particularly important if there are potential legal issues involved, e.g., a slip and fall.
  • Get the facts. Understand the issues involved.
  • Find out what the customer wants (if it is not obvious).
  • Offer a solution. Tell the customer what you will do and when. Place emphasis on what you can do rather than what you can’t do.
  • If the complaint does not require immediate action, record the complaint on a slip of paper in the presence of the customer, thank the customer and note that action will be taken.
  • Consider giving the customer more than is requested. Remember his/her investment of time and emotion. Consider the lifetime value of the customer to the business.
  • Record name, address and phone number of the customer for possible follow up on satisfaction and to identify chronic complainers.
  • Record the problem and solution (including time, place, etc.) so others can learn and evaluate.
  • Follow up with the customer, as appropriate.

Correct Repetitive Problems

While complaint handling is an opportunity to build the relationship, repeated recovery for the same mistake is not. In such situations, customers will soon come to realize that the error is not random but rather is built into the system, and they won’t come back. Getting feedback from customers can help uncover such systematic problems, and diagramming the service process can help uncover why they happen. The above steps also assume the complaining customer, while possibly upset, remains civil. Abusive customers do not need to be tolerated and should be referred to a manager.

Proper complaint handling is essential. It takes planning, training and trust in our employees, but the rewards are well worth our efforts.

Source by Dennis Rosen

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FSAA Way too Early Fantasy Baseball Mock Draft on Fantrax

Tom and Ryan sounded the draft horn. We are doing a way too early mock draft for fantasy baseball on Fantrax. WOOOOOOo Mock out with your sock out!


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Kick Sled Dog Training

The best way to enjoy a Canadian Winter! 2011 was our first year learning how to kick-sled in Haliburton, Ontario. We trained our Alaskan Husky and Norwegian …


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Golf Carts – Why Walk When You Can Ride?

When shopping for a  golf  cart you should look for specific features that appeal to you. First of all you need to look for a  golf  cart model that will be big enough to accommodate your  golf  party. If you are a lone golfer or if you  golf  with a friend or significant other then a two seater is large enough for you, however, if you frequently  golf  with a group of four or more then you will need to select a model that can seat more people.

Style is also important. Every manufacturer offers different cart designs. You should select the design that reflects your personality, and that appeals to you. Also look for a design that won’t become dated too quickly. Finally look for a cart that offers you optional accessories and that also provides you with easy ordering options for  golf  cart parts and upgrades.

Yamaha is a manufacturer that produces  golf  carts. Their line includes the Drive and the U-Max. You can also buy custom  golf  carts and certified pre-owned  golf  carts. In addition to offering quality  golf  carts, Yamaha also offers a full line of  golf  cart parts, accessories, and towing equipment.

EZ Go is another  golf  manufacturer. Their line includes Fleet  golf  carts, Personal  Golf  Cars, Clays Cars, and previously owned  golf  carts. This company has been in the  golf  cart business since 1954, and now they are one of the largest  golf  cart companies in the world. Because of their international popularity, EZ Go  golf  cart dealers are fairly easy to find, no matter what state you live in.

In the early 1960s Club Car opened its doors and began manufacturing electric  golf  carts. In the 1980s this company expanded to gas powered  golf  carts. Today Club Car is a leader in revolutionary manufacturing processes. Their  golf  carts use ArmorFlex in the construction of their cart bodies. This material is flexible and lightweight, yet extremely durable. The color is also not sprayed on to the ArmorFlex, but it is instead molded directly into the panels. This means that you don’t have to worry about paint chips or scratches.

Source by Sarah Freeland

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Dog Training – Control a Dominant Dog


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7 Possible Causes of Frequent Urination in Puppies and What You Can Do About It

I don’t know a thing about you but I’ll bet that it’s worrisome for you to see your puppy urinating frequently.  Perhaps your pup has been urinating in inappropriate areas or urinating on a constant basis.  There are many possible causes of a puppy frequently urinating small amounts and it’s important to get to the root of them in order to keep your puppy healthy.  Here are 7 possible causes of your puppy’s frequent urination and what you can do about it.

   1. A puppy frequently urinating small amount of urine may have a hormonal imbalance.  Hormonal imbalances alter the pH of the urine, making it easier for bacteria to flourish.

   2. Your puppy frequently urinating small amounts may have a bladder infection caused by bacteria.  The bacteria irritate the bladder wall, causing the constant urge to urinate.

   3. Bladder stones could be causing your pup to urinate frequently in small amounts.  Bladder stones form when minerals in the urine form into solid objects.  It happens more easily when the pH of the urine is too high or too low.  Bladder stones are also very painful.   A good way to prevent them is by administering a homeopathic remedy that promotes a healthy flow of urine and flushes out toxins.  

   4. A condition called psychogenic polydypsia can cause your puppy to obsessively drink water and urinate excessively.  This condition is not serious and doesn’t need treatment.

   5. Urinary incontinence resulting from a birth defect may be the cause of your puppy frequently urinating small amount.  This is a common problem for huskies in particular and surgery is usually necessary.

   6. A puppy frequently urinating small amounts may have behavioral issues that need to be addressed.  Your puppy may be urinating frequently due to being territorial or because he urinates when excited, happy, or scared.  For dogs that have the latter problem, put them in a diaper to prevent messes.  Keep territorial dogs away from the windows if possible so they don’t spot other dogs or passerby.

   7. A serious illness may be the cause of your puppy frequently urinating small amount.  Kidney failure, diabetes, liver disease, and abnormalities of the pituitary gland are all possible causes of frequent urination in small amounts.

As you can see, there are a plethora of factors that could be causing your puppy frequently urinating small amounts.  The first step in taking care of this problem is going to veterinarian and getting tests done to figure out the cause.  Sometimes the cause may be quite serious and need to be treated with medication or corrected with surgery.  In most cases, lifestyle change and homeopathic treatment will do the trick.  Your best bet is to focus on preventive treatment rather than just taking action when you notice your puppy frequently urinating small amounts.

Make sure your dog has plenty of fresh, filtered water to drink and gets plenty of exercise.  Take him out on frequent walks so he has plenty of opportunities to empty his bladder.  Feed him only raw, unprocessed food or home cooked food and give him a homeopathic treatment on a regular basis.  Homeopathic treatments prevent and treat infections by maintaining a healthy bladder, healthy flow of urine, and strong immune system.  Make no mistake about it.  These simple lifestyle changes will keep your dog healthy and full of vitality, whatever the cause of the infections may be!

Source by Rebecca Shelly

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Three Great Tips for Golf Swing Success

When you want to swing the golf club better, you need to find tips that fit with what you are trying to do. If you slice the ball, you don’t want tips about how to fade the golf ball or swing like Tiger Woods does currently. This won’t help you much. Just like, if you are a beginner, you don’t want advanced tips meant for someone with a low handicap.

Getting the right tips for your golf swing will make a huge difference, if you know how to use them. There are many tips online, in books, and all over the golf magazines, but if you just pick up any magazine or browse any site for tips, you might not find the ones that are right for you. Below are three golf tips to help you and whom they work best for.

1. The Christmas Tree Effect

This tip fits with every golfer and helps with those that are beginners or even those with a mid to low handicap. If you look at the shape of a Christmas tree, it starts very wide at the bottom and gets smaller and smaller towards the top. Now, if we split it in half with a line down the middle we will have the diagram we are looking for.

The middle line is a perfectly straight shot, the right side is a fade/slice, and the left side is a draw/hook, assuming you are a right-handed golfer. For a lefty, just switch it around and you will be set. The goal is to climb up the Christmas tree to the top. This is how professional golfers get to where their missed shots are very small misses instead of hooks or slices out of bounds.

You may be right at the base of the tree, somewhere in the middle, or even close to the top. It doesn’t matter you skill level to use this diagram. The basic teaching concept is to take someone that slices the ball and teach them how to hook the ball. When they learn to hit a huge hook, then can start working on lessening that hook until they start fading the ball regularly. The opposite will work for those that hook the ball.

You will go back and forth up the tree until you can hit a draw or fade, but the large slice or hook becomes less and less normal for you. This is how a player can cure their slice or get rid of a duck hook.

2. Toe wins the Race

When you look at the club head, you will notice it has a heel and a toe. If you slice the golf ball, it is because the face is open at impact. A slice describes the curve of the ball and if you just hit the ball straight to the right (for a right-handed player), then you are pushing the ball. That is completely different.

However, if you hit the ball straight at the beginning and it curves to the right, then you slice the golf ball. To fix this, you need to think about the toe of the club head getting to the ball before the heel gets there. This will help you to close the face at impact and will allow you to hit the ball straighter.

3. Back to the Target as Long as Possible

This tip is for the golfer that pulls the ball or even hooks the ball. Most golfers get to this point after they fix their slice or during the process. Pulling the golf ball is usually caused by the front shoulder opening too soon. This can be fixed by keeping your back to the target as long as possible. You can actually use this as a swing thought on the golf course.

Getting the best tips for your golf swing may seem difficult, and the last thing you want to do is try everything found in every magazine, book, or online. This will just cause confusion. In addition, you should know there is no such thing as a “Quick Fix” in golf. You will need to put in the work, practice with new drills, and work with the tips you choose before you see lasting results.

Source by Jones Harington

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Four Different Types of Roofing Materials

A home can never be complete without a roof. Roofing is obviously the very first line of defense against any harsh weather, as well as other types of elements which could affect a certain home’s quality, appearance and value. Therefore, it is significant to put some thought into choosing the right type of materials for your roof. The good news is that there is always a wide variety of choices in materials and manufacturers to choose from for quality roofing.

To begin with, an asphalt material shingle is a very common type of product, especially with American homes. It will work great for a wide range of styles of roofs and may be a perfect choice for your home. Asphalt shingles do not cost that much and run from around 1 to 5 dollars for every square foot depending on your provider, as well as the kind of home that you have.

Asphalt roofing shingles come with a lot of advantages for your home. Usually the most important factor to a home owner, it is affordable. Secondly, this kind of roofing is a lot easier to repair compared to others. It can work well on just about any style of roof and is manufactured in various colors, shapes, depths of dimensions. This kind of roofing material is also resistant to any effect that great heat from the sun and inclement weathers conditions could cause.

Now, let’s move on to the second type of roof which is rubberized materials. This is an eco-friendly choice that can assure durability, cost-effectiveness and also proven to be leak proof even when it’s made from various recycled materials. Also, it does no require heavy maintenance due to the light weight and flexibility it carries. Rubber roofing comes in two types: shingled and whole roof. The shingled ones are made from synthetic materials and are better for simple structured homes while the whole roofs are great for a more detailed architectural design.

The third kind would be the tile roofing which is considered as an internationally recognized type of roofing. Just like the above types, this one can ensure durability. As a matter of fact, it is proven to be invulnerable from fire. Also, its longevity could last for up to 100 years and can highly improve air ventilation. Tile roofing comes in various patterns, textures, colors and shapes which can make things more fun upon the process of choosing the right ones in order to bring true elegance out of your home through the roofing.

Last but not the least, wood roofing is popular for homes that need to undergo major renovations. This roofing material usually runs anywhere from 4 to 8 dollars for every square foot. The price also depends on the way of cutting. Wood roofing is essential if you want to give your home a warmer look. It also has the great ability to prevent the occurrence of heat transmission.

Any of these types of roofs can be a great choice for you to make. However, it is still best to consider getting consultation from an expert in order to know what’s best for the type of home that you have in terms of safety, design and efficiency.

Source by John Stackson

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DVD for SAR Dog Training – area search


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Choosing the Right Puppy Online For Your Family

You’ve found puppies for sale that are just adorable, and you’ve decided to purchase one. Before you make that purchase, however, are you certain that you are choosing the right puppy for your family? There are still many, many things to consider once you’ve decided that a puppy will make a wonderful addition to your family. Here are some things that should not be overlooked.

Breed – Will your puppy just be a member of the family, or might he or she also double as a show dog? Will the puppy eventually be used for breeding purposes? All of this plays a vital role in determining which puppy you purchase.

Size – while puppies are typically small and cute, they do grow. Some grow to be quite large and heavy. What is the appropriate size of the full grown dog that your puppy will eventually be, in terms of available space? This must be considered whether the puppy will be an indoor or outdoor dog.

Potential Illnesses and Conditions – Certain breeds of dogs are at a higher risk for potential illnesses and conditions, and this can not only be costly, it can also be heartbreaking. Take the time to be aware of the potential health concerns of the breed of puppy that you are considering before making a final decision.

Personality – All dogs have their own unique personality, but some breeds have expected personalities. Do you want a watchdog? Do you want a puppy that will grow with your children and love them? Do you want a lap dog? Do you want a highly social dog, or a dog that isn’t quite so social? Research the breed that you are considering to find out what you can expect – generally – concerning that breeds personality.

Your family – What type of puppy will be best for the people and other pets that live in your home? For example, if you have small children, you will want to select a breed that is known for being good with children specifically. If the puppy that you select will require special care, beyond that of most puppies, how well prepared are other family members to help out? If you have young children who tend to play rough, a small delicate dog may not be advised. Consider the needs of the puppy, as well as the needs of your family, and try to visualize the puppy being in your home, around your family members in day-to-day life before making a decision.

Although experts will say that dogs live to be an average of fifteen years, you may want to select a certain breed that is known to live longer, on average, or for a shorter period of time, on average. Remember that you are making a lifelong commitment to the puppy – meaning that you are committed to keeping and caring for the puppy for his or her entire life. Are you ready to invest fifteen years?

Determine which family member the puppy will actually belong to. This is the person that the dog will form the deepest bond with, and it is very important. For example, if your child will be leaving for college in four or five years, this can be very traumatic for the dog, which will be left behind. This may mean that you don’t want to get a puppy of a certain age, or that you want to get an older dog.

Consider the puppy carefully before making a decision. There may be other considerations pertaining to the selection of your puppy that are specific to you and your family. Never make a puppy purchase on the spot, without putting a great deal of time and thought into the decision.

Source by Norio De Sousa

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Out of Town Tournaments For Youth Football Teams

Out of town youth football tournaments are an excellent end of season treat for many youth football teams. Pop Warner, AYF and other organizations have regional and national title programs that are the goal of many youth football coaches in those leagues.

When I played youth football, our team traveled to Las Vegas, Kansas City, Nashville and Atlanta to play in tournaments. It was a great way to see how we stacked up to competition outside Nebraska. I still can recall those memories, losing just one of those games in overtime in Las Vegas to an all-star team from California.

What are these tournaments like and as a youth football coach should my teams play in one? Coaching youth football means having a lot of influence on deciding to take these games or not.

There are more independent youth football organizations than Pop Warner and AFL combined and the independents play in various youth football tournaments throughout the USA. The tournaments vary in size and quality as does anything in life. That is one of the big advantages of the Pop Warner National Tournament, you know that the weekend will be a quality event and the rules will be enforced.

Most of these tournaments are done over the Thanksgiving Holiday and your team plays 2-3 games. Your football team is put in a bracket based on pre-set age and sometimes weight restrictions. Most tournaments have gone to unlimited weight with running back weights, with a few still having some total weight restricted divisions. The tournament host then puts teams into brackets based on record, perceived strength, historical league strength, coach preference, average age and sometimes average weight is considered as well. Most tournaments have very heavy restrictions as to verification of birth certificates and roster (no all-star teams) and most do weigh-ins the day of the games.

Back in my day, we lived in a different society and lived under different rules. We would play youth football teams from all over the country right here in Omaha at seasons end. The opposing players would stay in our homes during their stay.Our family made some life long friends through this process. I will never forget flying to Las Vegas in 1973, this being the first exciting plane ride for about 90% of our players.

Staying with families gave us a chance to bond with the other players and experience how they lived. In 1972 my team partner Joe Dukich and I got to stay with a black family in Kansas City and made some great friends. Of course in today’s world, staying with families to get this type of experience and save money on hotel costs would be out of the question.

Since then, my personal youth football teams have played in tournaments in Iowa, Kansas, Omaha and Kearney Nebraska and Florida. Where we played had a lot to do with how much money we had available, as traveling costs a lot of money. Back when I played, we sold raffles and would go out in groups on Friday and Saturday nights to local bars and bowling alleys to sell tickets. Each player had a quota to sell and the coaches got sponsors as well, again a different era, different rules. But of course there were no lodging or food expenses back then due to the players staying with host families, so we didn’t have to raise as much money.

My personal teams have not been able to play in the big Florida Thanksgiving tournaments based on several factors, one being money. The other is daylight savings time hits the first week in November or so and that means it gets dark around here at 5:30. We have never had a practice field with lights and we often see very cold temperatures and even snow at that time of year. The only time we could practice would be on weekends or in gyms. Gyms aren’t the best places to have a football practice and it’s also the time most basketball teams here start gearing up. We have not been able to secure gym time from any of the public schools in the area and even if we did, you can’t run your football plays all out in a gym.

Based on these factors, we have been limited to youth football tournaments that are earlier than Thanksgiving like the ones in Omaha, Council Bluffs Iowa, Kansas City Kansas (Johnston County) and the Snapper Bowl in Panama City Florida. The Omaha tournament is put on by a very sharp person “John” from Omaha’s Nebraska Midget Football League. It is very well run and organized and runs over a weekend. This youth football league invites teams from their league and others in the Midwest to participate. We are quite often the only local team not from their league invited to participate. We have won that tournament’s “A” Division Title a number of times. Monte O’Hara runs a very nice tournament with outstanding sportsmanship, officiating and pagentry, in Council Bluffs, Iowa with some games played at the University of Nebraska at Omaha stadium with field turf and under the lights. We have always done real well there as well and are often the only Nebraska team invited to play. The Lil Vikes tournament in Omaha is one we won several times and had great experiences 3 of the 4 years we played and were the only Omaha team outside their league invited on several occasions. The Kearney, Nebraska tournament was a great experience, with the opposing team taking our kids on a hayrack ride and even taking up a collection for us at the church services we shared. We won that one in the sleet and the pictures of our kids and theirs arm in arm after the game, all smiles covered in slush is one for the ages.

The Johnston County Kansas Youth Football Tournament is in the Kansas City area and often gets well over 100 teams from the Midwest to play. I’ve taken my youth football teams to play in that tournament for over 15 years and done real well, we won just last season. It is well run of late, the sportsmanship was good and the organizers did an excellent job. A great place to stay is the Great Wolfe Lodge Indoor Water Park and Hotel about 30 minutes from the fields. We had an incredible team swim party there after our big win this last season.

In 2003 two Screaming Eagle teams played in the Snapper Bowl in Panama City Florida, which is 6 hours closer to us than Daytona. We had an academic contest that year for our 14 teams that involved weekly school academic accountability reports filled out by their teachers. Two hard working teams won the contest and they had the time of their lives staying on the beach in Destin, Florida. A local “Angel” footed the bill of about $26,000 for two buses, lodging and food. Since we had no way to practice after Daylight savings time, the Snapper Bowl people (Harold Creel) arranged for us to play a game in the first week of November outside the context of the base tournament. The two Eagle teams that won the academic contest unfortunately were our 2 least competitive teams, so one played and lost in overtime and the other got beat by 4 scores. My personal team failed to win the academic contest and we were expecting at the time anyways, so it worked out for the best.

If you are planning an end of season trip, now is the time to get going on planning and raising funds.

Some other suggestions include being on your absolute best behavior and send a thank you note to the organizers signed by all your players. We often get invited back and even fees waived because of the overt sportsmanship our teams practice while playing in these youth football tournaments. Mr Creel from Florida was in awe of the overt sportsmanship of our players and fans, in his words we were “Too Good to be true.” We had a great time and made great friends. If you win big and ugly you won’t get the red carpet rolled out for you. Just last year I had three moms from the other team in Kansas City track me down after our game and just rave about how we were the best sportsmanship team they had seen in over 15 years of coming to the tournament. That was in a game we could have easily won by 40 plus points against a team twice our size. We always get invited back.

Several teams from our youth football league play in the top unlimited national tournament in the country in Daytona Beach, Florida. It is held over Thanksgiving weekend and features teams from all over the country. Here is the Bowl web site: The reason I think this is a stronger bowl than Las Vegas is, we have seen teams from Omaha that have been beat by teams from our Omaha league go down and win the Las Vegas tournament. There are several very competitive Omaha teams from our League that have the resources to play in Daytona, they have lighted practice fields, plenty of money and one even has an indoor practice field. There are some benefits from being a suburban team. There are various divisions in the tournament, with the Omaha teams usually participating in the “Top Gun” Division, the best of the best. The KWAA Panthers and Omaha Thunder have won that Division four times in the last 10 years at the 13-14 age group and in 2006 the Thunder won another National Title in the 13-14 age Division.

When coaching youth football in tournaments you have to pace your team, as you will play 2-3 games in 2 days. You have to have your backups ready to play early and often and have plenty of players cross trained at other positions. You will see every imagineable offense, defense and even some good trick football plays.

The trip will be a blur of activity, managing the team, the hotel and activities and then scouting your opponents. At many youth football tournaments the games are spread out all over town, a real nightmare, try to avoid those. At Johnston County and others, all 10 fields are in one spot, so you don’t have to worry about directions or scouting, it is a youth football mecca with 20 teams playing at once.

If you have the chance to coach a youth football team that travels to out of state tournaments, do it, they can be a blast. You will be helping create life long memories for your youth football players.

See how good your team really is and enjoy the experience.

Source by Dave Cisar

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How to Destroy a Wasp Nest Safely

Summer is time to enjoy great weather outside. Most of us like to cook outside. Its an American past time, as popular as apple pie, and even that we eat outside.

Just like we enjoy the fresh air and warm sun, so do the wasps. Wasps enjoy picnics, too, but they don’t bring anything to share. Wasps are takers, and if you don’t want to share your meal, they’ll fight you for it.

There isn’t much you can do about wasps in public areas, like the park, but at home is another story. Getting rid of wasps so that you and your family can enjoy the porch and grass is very important.

Keeping Wasps Down

Make sure to keep your out door garbage container rinsed out. A smelly garbage can is sure to attract wasps looking for free food.

If you have a serious wasp problem, you might even go a step further and throw scraps into a sealed plastic bag so that wasps aren’t lured in by the fragrance of rotting cheese.

Review the grounds of your property looking for holes that might make a good place for a wasp nest.

By the way, don’t bother with a wasp trap. These only catch individual wasp and what you really need not exterminate them is to find the nest and kill the queen.

How to Destroy a Wasp Nest

If you and a friend are brave enough, you can try to destroy the nest on your own, without the help of an exterminator.

Buy 1 gallon of kerosene or diesel fuel to destroy the nest. Please, do not use gas, it won’t work and you’ll just get swarmed by really angry wasps.

Wait until early morning before the wasps start leaving the nest, or you can do it at night, when you are sure all of the wasps are in the nest.

Very carefully, pour the fuel into the opening of the nest, and immediately cover the nest with a wet blanket or cloth so that the wasps can’t escape. The fumes are what will kill the wasp, please, don’t light anything on fire!

Be sure to wear clothes that protect you from wasps stings. Tuck in the legs of your pants into socks or put bands around them to leave to space for wasps to get into your clothing. Angry, dying wasps stuck in your clothing should be avoided for obvious reasons!

Even when you take all necessary precautions, count on getting a few stings, so don’t do this yourself if you have ever had an allergic reaction to stings!

Actually, its not that expensive to just get a pest control company to come destroy the nest for you, so you may want to just hire an exterminator and save yourself the hassle!

Source by Penelope Diaz

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Dog Whistle Training – Dog Obedience Training at the Dog Park | The Sit Means Sit Dog Training System can be utilized with Any Dog, Any Age and Any Problem, proving to be one of the Most …


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Brain Games And Brain Training – Any Differences?

In short, the answer is yes. There are differences between brain games and brain training.

It’s very much like doing a couple of sit ups compared to going to the gym and following the regimen specified by your trainer. This doesn’t mean that brain games don’t have their uses. They do.

But to get the full benefits of optimal brain activity, you want to have a more rigorous program defined that keeps you on track.

Of course, it won’t hurt to start with playing games that you love. Many people love to do crossword puzzles and do them without even giving it much thought that it could be helping their brains. If you believe that keeping your brain active will keep it healthier later in life, then doing crossword puzzles frequently is a good activity to engage in.

If you are not into them, you should consider puzzle games.

These types of games will get you to focus on problem solving. There is some belief that pathways created in our brain from the result of solving problems can help to reinforce the brain’s capacity. (Note: Not all scientific studies are in agreement with this conclusion though.)

Do you tend to be more analytical?

Then, you may want to focus on quizzes and other games like trivia. These games can challenge your knowledge. Repeated use and practice of them will enhance your learning, at least in the subjects that you choose to quiz yourself on.

The last group of games that you could participate in are ones where you need to think ahead in order to solve the puzzle or problem at hand. Sudoku and chess are great examples of these types of games. Chess requires the projection of several moves in advance.

Brain training offers a more formal approach than brain games.

Here, you are given a curriculum and you are requested to perform brain exercises, including brain games. The training is often structured for each individual. The idea is for you to find the right approach that meets your individual needs.

Remember, the motives of many brain training companies are to make a profit.

Although companies have the right to make money, make sure the companies you are considering are legitimate. Ask a lot of questions and try to seek the advice of others who experienced these programs.

Otherwise, you may end up paying exorbitant amount of fees and receive little to no benefits to your brain. Even if you decide not to enroll in any program, if you enjoy playing games, feel free to participate in any free brain games that you may find. It’s a relatively healthy way for leisure than most games anyway!

Source by Keye Wu

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2016 Fantasy Football: Week 17 Picks | HotRoster Today

Cam Stewart digs into the matchups featured on the HotRoster Today Card for Week 17. Who Kirk Cousins or Aaron Rodgers do enough to help their teams clinch a playoff spot? Can Matthew Stafford snap his touchdown-less streak against the Packers? And what about Zach Ertz? Can he bounce back after a dismal performance in Week 16?

Have a listen to find out that and more!


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ICC’s Important Message for Fantasy Sports Gamers.

Here’s ICC’s Anti-Corruption Unit Chairman Ronnie Flanagan with an IMPORTANT message for all you fantasy gamers!


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Golf Swing Tips: Avoid Straightening Your Left Leg Until After Your Club Face Contacts Your Ball

One of the best golf swing tips is to keep your left knee flexed until after your clubface has contacted your ball at impact.

The reason why this is one of the best golf swing tips to improve your golf game is that if you straighten your left leg and lock your left knee joint before impact, you will mishit your golf shot.

Specifically, locking your left knee joint before your clubface contacts your ball during your down swing will change the bottom-out point of your swing arc and prevent you from hitting straight golf shots.

Even if you setup perfectly to your ball and otherwise swing your club to hit a golf ball straight, if you lock your left knee joint as your clubface contacts your ball during your down swing, your ball is going to fly anywhere but on a straight path to your target.

Some of the leading golf instructors imply you should straighten your left leg as your clubface enters the impact zone of your down swing.

They don’t specifically state you should straighten your left leg and lock your left knee joint at the point of impact, but if you listen to some of them, you may be led to believe such.

For example, some instructors and commentators imply you should straighten your left leg when they talk about the importance of hitting against a firm left side. A few even suggest you should straighten your left leg at the point you deliver your clubface to your ball during your down swing.

Such suggestion definitely is not in keeping with the bestgolf swing instructions. However, I do not believe most of those who imply you should straighten your left leg at impact truly mean to suggest such an absurd idea.

Instead, I just believe they get caught up in the mechanics that you must hit against a firm left side. They then mislead golfers into assuming they should straighten their left leg during the impact zone of their down swing. My take is they really mean to suggest that you should straighten your left leg immediately after impact, if at all, not at impact.

Irrespective of their intent, I often observe golfers on a practice range locking their left knee joint as they deliver their clubface to their ball at impact. As a result, they mishit every golf shot.

Therefore, regardless of what you may have interpreted from listening to golf instructors and commentators about hitting against a firm left side, please do not conclude that they mean to imply you should lock your left knee joint as you deliver your clubface to your ball at impact.

For those of you who have misinterpreted such comments from golf instructors and mistakenly adopted such advice into your golf swing, hopefully this article will clear up any such confusion and misinformation.

Otherwise be prepared for a disaster if you habitually lock your left knee joint before your club face contacts your ball

Thus, one of the best golf swing tips to improve your golf swing is to ensure you do not straighten your left leg and lock your left knee joint prior to the point your clubface contacts your ball during you’re your down swing. Copyright © 2012 by Gordon Jackson

Source by Gordon E Jackson

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